Musical Instruments Gear Administrator

Company: Sound Pure LLC

Position: Musical Instruments Gear Administrator

Location: Downtown Durham, NC (in office)

Initial Compensation: $12/hourly

Commitment: Part-Time and Full-Time opportunities

 

VERY IMPORTANT: Applications submitted through Indeed can NOT be considered and will not be responded to.

You Must apply online directly via. our company's website:

https://www.soundpure.com/careers/

 

The Position

 

For the Musical Instruments Administrator Position, Sound Pure is seeking a reliable, detail-oriented, and highly organized assistant who is passionate about fine musical instruments. 

 

This role is a key support role to our administrative team, consisting of product page creation for the website, updating existing product pages, warehouse support, and some support to the sales team.

 

As a small, growing, exciting, and entrepreneurially spirited music business, aside from this primary job responsibility, other roles to support the operation of the facility and business (see below) are an additional part of this important role.

  

This is a growth-oriented position. Those that excel will have the opportunity to grow into a full-blown Sound Pure Sales Specialist in one of our departments (Recording, Guitars, or Drums).  Those candidates with a background in musical instruments such as guitar and/or drums, or have a background or interest in music recording equipment, would be ideal candidates for this position. Ideal for anyone passionate and enthusiastic about the business of Sound Pure, who loves to learn, and has an engaging personality!

 

The Opportunity

 

During your initial training period, you will be exposed to a wide knowledge of guitars, drums, and recording equipment across many areas of the business. This will include manufacturers, manufacturing techniques, tonal characteristics, and then matching these to customer interests. 

 

This is an incredible opportunity for someone who is sales-driven, perhaps not yet with the sales experience or with the background knowledge in the industry, but is passionate about learning, and wants to build a long-term sustainable sales career in a music-related area. Sound Pure is a growing, entrepreneurial organization where opportunities abound. Grow with us!

Specific Responsibilities of the Role:

 

  • Product page creation as well as updating existing product pages 

  • Updating internal tracking of Product Flow to ensure timely completion

  • Support cue/workflow/backlog of all gear in processing (repairs, in-house photography) and organizing warehouse/staging of instruments as needed

  • Act as a backup for the shipping department in the case of overflow or absences

  • Assist in receiving and inspecting incoming shipments, then routing packages and engaging necessary team members

  • Assist in unboxing packages with careful handling (many items are rare and fragile), conducting a thorough visual inspection, and testing

  • Identifying potential issues with arrivals and immediately notifying operations lead, and procurer or manufacturer as directed

  • Assist in item procurement and detail inspections, prior to orders going out

  • Testing of used/return/demo gear.

  • Inventory management (receiving inventory, inventory count(semi-annual))

  • Shipping Claims (filing claims, documenting issues/posting to internal documents)

  • Other Miscellaneous Team Supported Duties as Assigned

  • Backup Quarterback of in-store walk-ins, appointments, tours, delivery of “elevator pitch”

  • Backup Customer Service interactions for repairs (calls and drop-offs)

  • Mastering all Sound Pure Systems and Processes (and Test out)

  • Attends weekly Level10 departmental meeting and updates the team on new product page releases, specials, changes to the website


Minimum Requirements

  • High School Diploma

  • Proficiency in using computer software

  • Good organizational and time management skills

  • Ability to lift a minimum of 75 lbs

  • Ability to self manage and take initiative (does not wait to be told what needs doing)

  • Trustworthy/Honest

  • Reliable and punctual

  • Resourceful

  • Reliable Transportation

  • Meticulous attention to detail, and ability to follow protocols/checklist

  • Basic knowledge of Musical Instruments (Guitar, Bass, and Drums)

 

The Team

Sound Pure is a passionate group of sales individuals with diverse backgrounds, but with a common thirst for knowledge and excellence in the areas of musical instruments and recording products. We practice what we preach and we love what we do. We are team players that support each other but are also highly sales results-driven individuals who are future-oriented and entrepreneurially spirited. We care deeply about developing long-standing relationships with our coworkers, clients, and manufacturers.


About Us

Sound Pure is an ambitious and growing privately held company. We are a global leader in representing the finest guitar and recording products the world has to offer. We are typically a “first choice” for any boutique manufacturer that builds musical instruments and recording products, and wants their company represented in the best possible light. We are located in downtown Durham, but our clients extend to enthusiasts, collectors, producers, and musicians all over the world. We help them acquire the musical equipment of their dreams, and also coordinate customer upgrades or divestment through our unique trade-in, trade-up program.

 

Benefits and Perks: Currently, as a small business we do not offer any health benefits at this time.  No Medical, Dental, nor Vision.   We do offer the following benefits (for full-time eligible employees):


  • Paid major holidays (available after 90 days of employment)

  • Paid Flex Holiday (available after 90 days of employment) 

  • Paid Birthday Off (available after 90 days of employment)

  • 1 Week of Paid vacation in the first year (begins after 90 days of employment - prorated to the number of hours worked on average)

  • 4% Company Matching 401K plan (eligible to participate after 1 Year employment)

  • Steep-discount employee purchase program (varies by manufacturer)

  • Ability to take equipment home

  • Limited free access to our Grammy-nominated recording studio

  • Access and Immersion with world-class musical equipment

 

Preferred Background (not a job requirement)

  • 1 Year Customer Service, Sales, or Retail Experience  (in-person, or call center)

  • 4-year college degree preferred, but not required

  • Interest in boutique music products 



Qualifications:

  • Motivated and future-oriented, with a tenacious desire for outreach that drives sales

  • Ability to thrive in a customer-oriented role, with customer needs at the center

  • Organized with a clear sense of prioritization

  • Proactive, jumping in to support with an eye and ear to the needs of others

  • Passion and thirst for ongoing expert knowledge in the field of recording and music technology

  • Energetic and gregarious personality with the ability to establish and maintain client relationships

  • Strong interpersonal skills with strong telephone and written communication skills

  • Strong basic computer skills – can work comfortably and fluidly on a computer

  • A supportive team player

  • Long-term relationship builder

  • Enjoys professional interaction and is a natural at maintaining a pleasant, professional demeanor at all times

Apply